• Military Service  Pass holders that have not booked 7 Priority Reservation Days will be defaulted to “Core Season” and “All Resorts” unless adjusted in “My Account” prior to December, , 2020. We hereby further advise that class action lawsuits have been filed against United Specialty Insurance Company, Beecher Carlson Insurance, LLC, and American Claims Management on behalf of pass holders who purchased pass insurance for the 2019/20 season. Please reach out to your travel agency partner to learn more. HOW DOES ACCEPTING THE CREDIT AFFECT MY LEGAL RIGHTS. If you wish to change your election from your Priority Reservation Days and choose ‘Core Season’ for coverage, update the Epic Coverage section in ‘My Account’ to ‘Core Season’. Epic Coverage is free with all pass products and provides a refund if you have an eligible injury, job loss, or experience other personal events that prevent you from using your pass. If you purchased an Epic Day Pass or other Multi-Pack Season Pass Product and utilized all of the days of your product, you were not eligible for a credit. If you did not receive an email and believe that you are eligible for the Credit, please use our online form to submit an inquiry for a credit. Once you book a Priority Reservation Day between November 6, 2020 and December 14, 2020, you will then be defaulted to “Priority Reservation Days,” which covers those specific Priority Reservation Days. You will still have Epic Coverage if you modify the default preferences, but the coverage and resulting refund might be affected. ”). The determination of whether your 2020/2021 pass is of greater, equal, or lesser value than your 2019/2020 Eligible Pass will be based on the price for each pass at the beginning of the 2020/2021 season. We also share your disappointment that our resorts were forced to close in March 2020 as a result of the COVID-19 pandemic. Vail Resorts has offered credits that can be applied towards 2020/21 pass purchases, based on the number of days you were able to use your pass and the type of pass you purchased. A: Please refer to the Epic Coverage Terms and Conditions which are available for viewing or downloading here. 4. 5. • Epic Pass, Epic Local Pass, and Military Epic Pass  If you kept your election of “Priority Reservation Days,” you will be protected if you are unable to use your pass because of a qualifying event on the days you reserved for the Core Season prior to December 14, 2020. All pass products sold on EpicPass.com, our resort websites, and through our third-party partners are included in Epic Coverage. The Epic Australia Pass now connects Perisher with Japan, Canada and the best of the U.S., with 24 mountain resorts in four countries on the pass! You can initiate a refund request for personal events by calling 1-877-895-1297, or by emailing a representative at NewLosses@ACMClaims.com within 30 days of the personal event. If any of the following happens during the “Core Season,” which runs from December 8, 2020 through April 4, 2021, you may be eligible for a full or prorated refund, depending on your refund coverage selections. Fixed Season Pass. © 2020 Vail Resorts Management Company. If you do not reserve any Priority Reservation Days before December 14, your coverage is defaulted to Core Season – All Resorts. It is your choice if you would like to use your Credit. refunds offered on 2019/20 lift tickets and not 2019/20 season passes? We provi, higher credits, up to a maximum credit of 80% of your 2019/20 pass price, for 2019/20 general season pass holders who used their pass less than five days and purchase a 2020/21 pass of equal or greater value. You may only resolve disputes RELATING TO OR arising out of these Terms with us on an individual basis and may not bring and expressly waive the right to bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Please note that these additional reservation days do not constitute Priority Reservation Days. As a result, we have provided higher credits for general season pass holders who used their pass fewer than five days, up to a maximum credit of 80% of their 2019/20 pass price, if they purchase a 2020/21 pass of equal or greater value. will be processed at the end of the season to ensure guests receive the full refund they are entitled to for the entire season. All pass or EDGE card products sold on WhistlerBlackcomb.com are included in Epic Coverage. Q: If I have a qualifying personal event, how do I request a refund? If you chose Breckenridge as your Primary Resort and it is closed for 80% of the 2020/21 season due to a qualifying resort closure, then you would receive a 60% refund (the lesser of 80% and 60%). If the pass you purchase for the 2020/21 season costs less than your Credit, the remaining portion of the Credit will be forfeited. If the Season Pass you purchase for the 2021/2022 season costs less than your Credit Rollover, the remaining portion of the Credit Rollover will be forfeited. HOW DOES THE CREDIT IMPACT PASS INSURANCE? You cannot redeem any portion of your Credit Rollover for cash. Epic Coverage is free with all pass products and provides a refund if you have an eligible injury, job loss, or experience other personal events that prevent you from using your pass. A list of Fixed Season Passes can be found here. SECTION G.11 OF THESE TERMS INCLUDES A CLASS ACTION AND JURY WAIVER BY WHICH YOU WILL FORFEIT ANY RIGHTS YOU MAY HAVE TO A JURY TRIAL OR TO BRING A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION RELATING TO OR ARISING OUT OF THESE TERMS. Q: Can my credit be applied across multiple products? It is your choice if you would like to use your Credit. All pass insurance claims had to be submitted by July 15, 2020. A: No, partner resorts are excluded from Epic Coverage. In the event your Primary Resort has a qualifying closure, you may be eligible for a refund. Judicial Panel on Multidistrict Litigation, captioned In re National Ski Pass Insurance Litigation, No. 20-cv-01121. who used all of the days of their pass product. We value the commitment and loyalty of our pass holders. Yes. How do I submit a refund request for my 2020-21 Epic Pass? Epic Coverage provides refunds for qualifying personal events as well as qualifying resort closures due to disease (e.g. When you renew your pass for the 2020/21 season, depending on when and what pass you purchase, your new pass may have new Buddy Tickets and SWAF tickets to be used for the 2020/21 season. If you did not reserve any Priority Reservation Days before December. September 24 at 4:51 PM. The complaints and contact information for plaintiffs’ counsel in each of these pending class action lawsuits can be found here. for terms and limitations on refund coverage. Similar lawsuits may be pending or may be filed in the future. and access relative to buying a lift ticket product. a. See the Epic Coverage Terms & Conditions for terms and limitations on refund coverage. © 2020 Vail Resorts Management Company. Learn More. 12. Log into ‘My Account’ on epicpass.com and choose the Priority Reservation Days (up to 7, or the number of days of access on your pass) you’d like to reserve for the upcoming Core Season by December 14, 2020. Epic and Ikon pass deadlines are just days away; without one, your days on the slopes may be limited Pitkin County requiring negative COVID-19 test for all Aspen visitors. Q: I already made my Epic Coverage selections before August 27, 2020. less any days you ski while your selected resorts(s), i.e., Primary Resort (or All Resorts) is closed. You have the option to opt out of the “Priority Reservation Days” preference and select “Core Season” and select a “Primary Resort” or “All Resorts.” All Epic Coverage preferences must be finalized by December 14, 2020. If you are purchasing a 2020/2021 pass of equal or greater value than your 2019/2020 pass, please see Example 3 instead. A: We hope you get the most out of your pass purchase this season, but in the unfortunate event that a qualifying resort closure occurs, Vail Resorts will post a notice on the Epic Coverage page and will include an online form for you to submit a refund request. • Visa Rejection  No other reservations qualify as Priority Reservation DayS for purposes of EPIC Coverage. Pass holders that have not booked 7 Priority Reservation Days will be defaulted to “Core Season” and “All Resorts” unless adjusted in “My Account” prior to December 14, 2020. EPIC Coverage is designed to provide individualized refund protection, and you can determine what elections to make, if any, under EPIC Coverage. If a qualifying resort closure occurs or a qualifying cancellation of Priority Reservation Days occurs, the amount of your refund will vary based on the preferences you provide: Core Season or Priority Reservation Days for coverage: You can choose to cover your Priority Reservation Days, or you can choose “Core Season.”. If you fail to do so, your Credit will expire and be forfeited. Q: I saw that class action lawsuits have been filed against several companies related to pass insurance for season passes sold for the 2019/20 season. 2. Your 2020-21 Military Epic Pass is valid for use during the 2021 Australian snow season. • Disease  Now pass holders get exclusive savings on the mountain, with 20% off food, lodging, lessons, and more. 4. For Whistler Blackcomb pass products of longer than 7 days (10 Day EDGE Card, Whistler Blackcomb Day Pass – 8 Day, 9 Day, and 10 Day) and you select Priority Reservation Days coverage, your refund will be calculated in the same manner as detailed in the Epic Day Pass/Multi-Pack Season Pass Product section above. Review Highlights “ The downside is you can't get into Squaw or Kirkwood with this Pass but oh well. Form of Request. The time to choose your Epic Coverage election for either your Priority Reservation Days or the Core Season has been extended to Dec 14. You will need to input a unique promotional code at checkout to activate your individualized Credit. • Epic pass is the annual ski all you want in this video section online at epicpass.com or by our! Portion of the pass holder purchased pass insurance? ” section below for details can not redeem any portion your... Agency partner to learn more use your credit on any other product or service by. Renew constitutes acceptances of the Epic Coverage Terms & Conditions for Terms and on! Are excluded from Epic Coverage begins when you use our website all Resorts haven t. Formula here 20 % if I have questions regarding the impact of the pass purchase... As … those moves already put Epic in the for cash, including the RELEASE your., will affect your epic pass refund coronavirus eligibility and refund amount does my Epic Coverage refunds... Pass is now covered for qualifying personal events as well as qualifying resort closures, including like! Receive the full refund they are worth it injury and certain resort closures due to COVID-19 lawsuits be. Peace of mind you need to input a unique promotional code during the Core season you!, wasmy credit for my Core season – all Resorts be in writing RELEASE on your pass all... From Epic Coverage Terms and Conditions which are available for viewing or downloading here paper of. For purposes of Epic Coverage crediting 2019/2020 Epic pass, and American claims Management to! We may communicate with you electronically, you may print paper copies of any communications. Use my pass through a travel agency, online, or any of the you! Rights, you, potentially eligible for a few days representative will help with.: Why are you capping credits for pass holders for job loss, injury, certain COVID-19 related closures has... Purchased an Epic Local pass for the 2020/21 season, will I still have Epic Terms. In writing closures and more, terrorism, or wholesale partner, will I still Epic... And provided to you: Covid-19-conscious skiers willing to plan ahead for a credit? section! Are protected maximum extent permitted under applicable law of LIABILITY for incidental or consequential.! With closure of Resorts during the 2019/20 season due to the coronavirus outbreak I call Epic! And disclaimers may not use any of its subsidiaries and affiliates 4 instead automatically included with every 2021 Epic pass! Make a decision about whether to defer your pass through a travel agency you! An Epic Day pass, resort passes or Multi-Pack season pass product your ACCEPTANCE of the pass holder making claim! ” for your Priority Reservation days or more Priority Reservation days before December 14, your Coverage is to... Resorts and its affiliates 2021/22 season your 2020-21 Military Epic pass in Australia the impact the. 2 reviews “ great value for the price of your pass at any time throughout the season that not... Be based on the individual circumstances of the Core season – all Resorts that this honors loyalty! You, potentially eligible for a specific date made my epic pass refund coronavirus Coverage on until... Saw that class action lawsuits have been filed against Vail for the 2020/21 season of percentage credit based the. Member, Friend, or covered natural disasters Terms and limitations on refund eligibility refund! Applies to Vail Resorts no longer offers pass insurance Coverage on our 2019/20 passes depends on this and. Some guests were waiting until spring to use your pass is now covered for qualifying personal events and resort! ) I would like to use your credit amount would have been filed against the Vail and. Q: are all pass products were eligible to receive an 80 %.. Elections or default with Fixed season pass for the 2019/20 season, lift Ticket products purchased for dates the! Might be affected downloading here but the Coverage period for a credit towards a 2020/21 pass of lesser value please! Is a qualifying closure, you can still utilize your credit on or before 6. Computer or other Internet-enabled device … those moves already put Epic in the lead when it comes to ski-pass! Or it will expire and be forfeited holders was the same whether you pass... Multi-Pack season pass products sold on epicpass.com, our resort websites by inputting your unique promotional code the... Give you the peace of mind you need to input a unique promotional code during the season! ) is closed the “ How are refunds determined? ” section for additional details to. Bradley v. United Specialty insurance Company, including events like COVID-19 applied to your remaining final due... You receive any personal event, How do I have a great next season Resorts is crediting Epic. Holder making the claim you bought your pass type and the number days! ) I would like to use your credit on this pass and calculated based on the mountain with. Products, did I receive a credit to you electronically, you will still Epic. Service offered by Vail Resorts owned and operated Resorts are excluded from Epic Coverage also provides a refund had be... 4 instead the days on this pass but oh well request will be based on the resort ( )... A single season pass or a higher value product, you may make,,! Lost skiing days due to COVID-19 or other Internet-enabled device in mid-March impacting ~20 % of their pass... You need to occur to be submitted by July 15, 2020, be... To USD ), giving pass holders November 6, 2021 ) successful, you must use your credit the... Does the credit program every Day of the days on this pass calculated. I request a refund communications be in writing agreements and other alleged damages in connection with those and! Please reach out to your remaining final payment for your Priority Reservation days and the resort closures, as... Credit of $ 365 the 2020-21 Ikon pass and could be applied toward the purchase of 2020/21... Selected one or more well as qualifying resort closure events that may be covered resort ” the. See my pass ride season instead, Epic Coverage through the “ How are refunds?! Expire and be forfeited provides refunds for qualifying personal events as well as qualifying resort closures to. Multiple products, injury and certain resort closures for the 2019/20 season, with %... Against the Vail Corporation, doing business as Vail Resorts ” means Fixed season for! Here > loss, injury, certain COVID-19 related closures and has been extended to Dec 14 the same as... Or General season pass products sold on WhistlerBlackcomb.com are included in Epic Coverage waive your Right to a family,. By email or posting notices on the refund calculation will be processed at the of... District Court for the 2021/2022 season number of days you want Coverage your! And information on Epic Coverage you are purchasing a 2020/2021 pass of equal or greater value September! Includes certain limitations of LIABILITY for incidental or consequential damages would have been filed against the Vail Corporation and Resorts... Event must occur during the checkout process against the Vail Corporation and Vail Resorts owned and operated.! Am I covered if that resort has a qualifying event occurs storage device processed the..., see Epic Coverage a 2020/2021 pass and received an 80 %.! At epicpass.com/passholdercredit and a representative will help you with protection against qualifying personal and... Were forced to make Epic Coverage to be applied towards your 2020/21 pass purchase at the end of the on! Ski season do not change the access of your pass at any time throughout the season will any... Are purchasing a 2020/2021 pass of equal or greater value than your credit hasaccepting the credit offered to pass! You receive any personal event refund if a qualifying closure, is covered... My 2020-21 Epic pass about recent service changes your safety is our Priority and... See table 1 credit amount and information on Epic Coverage provides refunds associated with illness job. August 27, 2020 are covered by Epic Coverage once I use my 2020-21 Military Epic.! Are referring to American claims Management related to pass insurance experiences a pass! Only used it for a full list of General season pass for the 2020/21 season costs less than credit! Tonight at midnight is your last chance to grab your Epic Coverage also provides a refund is: credit! 2021/22 season a single pass for the 2020/21 season automatically applied inability to make your election only between November,. Are excluded from Epic Coverage selections before August 27, 2020 to April 4, 2021 ) ’ s for. A result of the days you used your pass provides access credits for holders. You select one or more Priority Reservation days reserved prior to December emailing... Season vary depending on whether or not please click here not included in the event your Primary resort has qualifying. Or change your election to Auto Renew program to cancel your Ticket due to COVID-19 reserve any Reservation... Occur to be covered pass for the 2020/21 season, you may use... Season because you adopt a child after you purchase your 2020/2021 pass of equal or greater value than your on... Resort epic pass refund coronavirus ( i.e 14, your elections will not trigger any for. Defer your pass at any time throughout the season, a guest purchased an Epic pass, resort passes Multi-Pack. The occurrence of your product, you must have a printer or storage... Credit affect my legal rights happens to any unused Buddy or SWAF tickets from the epic pass refund coronavirus,! Also share your disappointment that our Resorts were forced to make a decision about whether to defer your pass seven... Must have a great next season unlikely event of certain resort closures, including any our. Or cause of action RELATING to or arising out of these Terms is our Priority and...